Senior Financial Tech - Utility Billing | $27-$34 per hour!!
Position: Senior Finance Technician - Utility Billing
Job Details:
- Establish and maintain files on individual customer accounts, including edits, dispatches, data sheets, refunds, adjustments, bill stubs, and correspondence. Research accounts for billing and/or consumption history.
- Coordinate daily activities of meter reader with Public Works and Information Services staff. Dispatch meter reader for repair of meters and new meter installations; initiate adjustments, final readings, refunds, turnoffs for non-payment, sewer connection charges, repair of leaks etc.
- Coordinate and monitor data transfers between various City information systems, including hand-held meter-reading units; generate and review various computer printouts and reports for problems and inaccurate information, including but not limited to, edit printout, consumption register, dispatch register, adjustment register, bill register, meter installation/change register.
- Identify unusual usage patterns and order meter re-reads as appropriate. Submit proposed billing adjustments to the Accounting Manager for approval.
- Monitor all senior citizen accounts for discount eligibility. Send yearly renewal notice as appropriate.
- Monitor all accounts for misapplied payments, billing issues, and credit card activity. Take appropriate action regarding delinquent accounts, to include sending of related correspondence, initiating of turn-offs, etc. Work closely with other department staff to resolve problems.
- Respond to customer inquiries taken by phone or in person, such as final bill requests, payment arrangements and service calls. Review customer accounts and answer questions. Compose and type routine letters to customers. Coordinate and monitor payment arrangements with customers.
- Review business licenses and make any necessary corrections or updates. Review addresses for commercial accounts.
- Issue hydrant user permits; establish and maintain ledger card for hydrant users on a monthly basis; coordinate record-keeping and billing of water usage on all hydrant permits; coordinates inspection of back-flow certification with Public Works staff.
- Review all incoming correspondence, research issues as required and respond as appropriate.
- Sort and send utility bills weekly.
- Process and distribute reports to Alderwood Water District for billing of unmetered accounts.
- Maintain regular attendance.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of elementary bookkeeping procedures and utility billing experience.
- Knowledge of the Lynnwood Municipal Code.
- Knowledge of business English and business math.
- Ability to communicate effectively both orally and in writing.
- Ability to interpret computer printouts.
- Ability to compose and write memorandum and letters to the public.
- Ability to operate personal computer with associated software and peripherals.
- Ability to be a self starter and be able to make work decisions independently.
- Ability to interact professionally with customers and other employees.
- Ability to work under pressure and meet deadlines.
- Ability to maintain effective interpersonal relationships.
Qualifications:
- Associate's Degree in Accounting or Finance or related field
- One (1) year directly related experience
- Or equivalent combination of related experience & education
Pay: $27.00 - $34.00 per hour
Shift: Monday - Friday 8:00AM - 5:00PM
Ways to Apply:
Email resumes to Jobs.LynnwoodWA@ExpressPros.com and mention the job position in the subject line
Benefits Available to Eligible Express Associates:
- No fee to use our services!
- Referral Bonuses ($50)
- Medical Benefits
- Sick Pay
- Holiday Pay (6 Days Observed)
- Weekly Paychecks on Fridays