Assistant Manager - Kids Club

The Kids Club Assistant Manager is responsible for overseeing the entire Kids Club operation, under guidance of the Activities department leadership team, while working in conjunction with various departmental outlets to coordinate and execute planned activities, holiday programming, and special events.  The Kids Club Assistant Manager provides a fun and safe environment for guests, members, and associate children, delivering Nemacolin standard of service.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Oversee the creation, enhancement, and implementation of Kids Club activities and special event programs using a variety of themed concepts.
• Formulate an environment, which will increase Kids Club associate morale, motivation, and promote team spirit.
• Analyze departmental budget and P&L with guidance of Activities leadership to attain department financial goals.
• Inputs and reviews department payroll, approving and denying PTO requests, and correcting/communicating any payroll issues that arise.
• Enforce all department policy and procedures.
• Attend resort leadership and internal department meetings.
• Perform daily staff Huddles conveying pertinent department specific information as well as general resort knowledge and current events.
• Responsible for department scheduling and monitoring of labor usage to maximize department financial success.  Flexing staff during periods of decreased demand.
• Provide feedback, coaching, and disciplinary action for Kids Club associates with the guidance of Activities leadership.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Assist in the recruitment and retention of all Kids Club staffing.
• Prepare and update kids club brochures.
• Coordinate training for Kids Club Department CPR and First Aid Responsible and all other applicable certifications required by the state of Pennsylvania.
• Responsible for the overall cleanliness and upkeep of Kids Club facilities to meet appropriate safety standards, reporting all issues to the appropriate departments and Activities leadership.
• Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants, effectively communicating alternative offerings to appropriate departments in a timely manner.
• Assist in the proposal, design, order, and distribution of marketing material for the department’s activities and events.

SUPERVISORY RESPONSIBILITIES:

• Responsible for the overall direction, coordination, and evaluation of the Kids Club Department. Carries out managerial responsibilities in accordance with the resort’s policies, procedures, and applicable laws.
• Responsible for interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Deliver internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining parent/child relations and acts as a mentor to Kids Club associates to provide superior guest service and guidance.
• Oversee inventory and protection of department supplies, equipment, and digital assets.
• Communicate all needs of the department, placing orders within guidelines to ensure timely procurement of necessary items.
• Provides feedback for Kids Club associates and ensures accountability.
• Plans and coordinates quarterly department meetings with the guidance of Activities leadership.
• Research, and follows-up on incoming issues or concerns addressed to the Kids Club staff or Activities Department. Assists in the appropriate course of action, or response.
• Ability to communicate effectively and professionally with external contacts, vendors, and all levels of associates.
• Other managerial duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree from four-year college or university; or two years of related experience working and/or training in an activities department or program of a large resort with at least one year in a supervisory capacity; or equivalent combination of education and experience. Must possess background in childcare.
• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, point of sale, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Independently initiates, follows-up on, and complete assignments as well as special projects.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of business financial fundamentals.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Understanding of hospitality industry and luxury operation.
• A valid driver’s license is required.
• Maintains professional certifications
• Must be able to pass all Act 33 Clearances.

These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent, as well as through a minimum of 2 years of experience or an equivalent combination of education and experience may be substituted.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.