Banquet Captain

Nemacolin Woodlands Resort   Farmington, PA   Full-time     Transportation
Posted on September 14, 2022
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With the proper knowledge, experience and certification to provide the highest quality of banquet service to all internal and external guests daily. A banquet captains should handle oneself in the most professional and responsible manner with a can-do attitude at all times. He/she will follow grooming and uniform standards and follow all other company policies and procedures outlined in the Banquet training manual and Nemacolin Woodlands Resort associate handbook. The banquet captain is completely in charge of function(s) on a daily basis and is entrusted to ensure that all Nemacolin Woodlands Resort service requirements are exceeded to ensure five-star/ five-diamond service.

Essential Functions

  • Ensures that the resort customer service standards are exhibited for the internal and external guests and maintained at an exceptional level.
  • Leads by example and follows precisely the goals and objectives of the banquet department, food and beverage operation and resort as a whole and assist associates in doing the same.
  • Responsible for holding pre and post shift meetings with all servers and bartenders, so as to inform them of current events, core standards, and timeline and goals of the event they are leading. It is at these meetings they will ensure that all associates are following grooming standards, operating standards, and goals and objectives problems to resolve the problem(s) is required.
  • Possess the ability to file, organize, inventory, discipline, manage, lead and be consistent with all associates on a daily basis.
  • Create a positive environment through working, teaching, training and coaching and demonstrating a positive attitude at all times.
  • Make a conscience effort to attend all scheduled training and meetings so that they will be in tune with all current goals and policies.
  • Be punctual and reliable.
  • Accountable for requisitioning of products needed and monthly inventories.
  • Check all banquet rooms before the beginning of functions for temperature, lighting, and cleanliness to include: walls, carpet, wood trim, paint, wall paper, chairs, tables and any other defects that might need immediate attention before the beginning of a function.
  • Assume the position of a working supervisor and work along side of the associates while maintaining a supervisory role and status.

Knowledge, Skills, and Abilities Required

  • Prior banquet service and bartending experience necessary.
  • Excellent verbal communication skills, an outgoing personality, organized and be very guest oriented.
  • Experience in all previous levels below them before they practice as a captain at Nemacolin Woodlands Resort.
  • Ability to work in a fast paced environment and remain calm under pressure is required.
  • Knowledge of MICROS, Delphi, Microsoft Office and cash register operations suggested but not required.
  • Use of a cash bank.
  • Ability to carry 20-30 pounds and to stand for duration of 8-10 hours a day.
  • Must be flexible in hours, handle multiple tasks at the same time, be quick and efficient and effectively handle guest situations.

Additional Requirements

  • Provide the ultimate in guest service on all catered events as outlined in the Banquet Manual.
  • Responsible for all aspects of table and beverage service, side work delegation, assigning floor duties and requisitions during and for a catered event. 
  • Ensuring that assigned area meets five star service standards and that all guests’ expectations are being exceeded.
  •  Reliable transportation is required to drive throughout property for certain scheduled events
  • Set the standard for all line level associates by utilizing exceptional leadership skills as a working supervisor.
  • Complete training agenda, obtained qualifying scores on their manual knowledge testing, and completed wine and food certification classes and testing.
  • Set the standard for all line level associates by utilizing exceptional leadership skills as a working supervisor.
  • Reliable transportation is required to drive throughout property for certain scheduled events.

Why Work for Nemacolin?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.by offering competitive wages and a comprehensive benefits plan including:

  • An attractive 401(k) plan
  • Paid vacation, holidays, and personal hours
  • Family medical, dental and vision insurance
  • Long-term & short-term disability insurance
  • Employee assistance program
  • Educational assistance
  • Local and resort discounts
  • On-site uniform and dry-cleaning services
  • Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

  • Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. 
  • Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
  • Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!

Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!

              *Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

  • Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
  • X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
  • Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
  • AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
  • Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
  • 84 Lumber - 17 % (associate must pay to haul).

(Keywords- Banquets, Banquet Captain, Food and Beverage, Server)