Catering Social Sales and Services Manager

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Understand industry trends, think creatively, and deliver supreme customer service.
• Tour properties with prospects and sell event space for Social Events.
• Follow up with all social leads that are pre-qualified daily.
• Prepare and attend Social Daily Business Review meetings.
• Completes contracts and monitor event deposits.
• Enter/update all client and group information into appropriate programs and areas
• Keep Director of Conference and Catering informed of any significant program changes
• Plan all details for assigned functions with group contacts and distribute details to all pertinent departments.
• Details will include all guest room, food & beverage, transportation details, and any other details pertaining to the event. Work closely with all hotel operations departments to ensure that proper guarantees & arrangements are made to establish & maintain group satisfaction.
• Be onsite during events upon client arrival to ensure all details are handled.
• Inform the appropriate department heads of any complaints and/or compliments.
• Contact clients for groups in a timely manner
• Communicate group details in weekly function sheet meetings.
• Quickly respond and address any obstacles that arise on the day of the event.
• Organize group VIP amenities.
• PO and Accrual review
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

• Microsoft Word Microsoft Excel.
• Minimum (2) years in Event Experience and/or related field.
• Must be able to speak English.
• Excellent communication and presentation skills.
• Highly organized and able to prioritize tasks.
• Excellent communication skills – confidence on the phone and in-person.
• Detail-focused.
• Pleasant demeanor, poised, confident, detailed, professional, organized, and reliable.
• Be able to work flexible shifts, weekends, and holidays.
• At least 18 years of age.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in an event service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.