Director of Restaurants
As Director of Restaurants you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” - as seen by our guests – as well as behind the scenes for our associates. The Director of Restaurants also has the ability to exercise good judgement in a variety of situations - utilizing strong written and verbal communication skills while balancing multiple competing priorities. The individual in this role is responsible for assisting in the management of multiple Food and Beverage outlets.
Here at Nemacolin resort, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
GENERAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Deliver internal and external guest service the Nemacolin Way. Goes above and beyond – whether for an associate or guest.
- Delivers a strong emphasis on increasing service standards, developing future leaders, creating luxury/high-end training programs and more.
- Coordinate daily activities to ensure high productivity and quality standards are maintained.
- Assists in administration of Restaurant and Beverage operations – including, but not limited to: Rockwell’s, Tavern, Lautrec, Pantry, Aqueous, Barattolo’s, and more.
- Responsible for supporting all outlet Managers/Assistant Managers to ensure their development and professional success.
- Maintains, coordinates, and oversees training of associates to ensure the highest quality of luxury service is maintained.
- Oversees opening, operating and closing checklists for each specific outlet.
- Responsible for overseeing training of new associates as well as supporting all shifts in filling call-off needs.
- Oversees scheduling, forecasting, coaching of associates for needs/issues and present to Vice President.
- In absence of Vice President Food and Beverage, attend meetings, functions, and leadership roles as support.
- Responsible for maintaining, overseeing, and developing specialty nights.
- Works with Vice President of Food and Beverage on P&L’s, forecasting, budgeting, labor/food costs as well as accountability and critique.
- Responsible for reviewing all general ledge charges for accuracy for all F&B outlets.
- Reviews full flash report on daily basis and respond accordingly.
- Verify payroll accuracy with each outlet manager and monitors cash over/short reports.
- Reviews all outlet PO’s as well as staffing guides, monthly inventories, etc.
- Takes an active role in all mandatory F&B meetings (resume, ops, F&B).
- Develop relationships with culinary team to develop, analyze and cost menus.
- Plan an instrumental role in achieving the companies’ goals.
- Reports any safety hazards to assigned leader.
- Other job duties as assigned.
- Bachelors’ degree in hospitality management and/or relatable restaurant leadership experience.
- Minimum of 5 years’ experience in the hospitality industry – with the most recent experience overseeing F&B multi-outlet operations in a high-volume, high-end luxury resort preferred.
- Understanding of computerized systems.
- Excellent customer/guest service skills.
- Ability to perform effectively in a fast-paced environment.
- Strong organizational skills.
- Ability to effectively perform multiple tasks.
- Excellent writing/report writing skills – ability to prepare and understand all necessary reports.
- Ability to interface professionally with business contacts and customers
These skills and abilities are typically acquired through at least 5-years of on-the-job training or related experience in a high-end 4 or 5 star/4 or 5 diamond hotel/resort overseeing multiple Food and Beverage outlets at once.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.