Reception Supervisor - Wooflands McMurray
Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays.
ESSENTIAL FUNCTIONS:
- Welcome guests to the Wooflands!
- Facilitate daily activities, group programs, opening and closing procedures
- Administrative tasks such as filing, data entry, etc.
- Provide guests with Lodging, Daycare, Grooming and Training information.
- Ensure that pets have required vaccines.
- Communicate with Vet Clinic for lodging pet appointments.
- Collect daily stats and complete cash handling / bank operations
- Determine guest status and inform service provider of their arrival.
- Handle all calls promptly and courteously, providing accurate information.
- Post all charges following Accounting procedures.
- Run closing reports and balance bank at end of shift.
- Sell retail products and assist in monthly inventory.
- Assist in reaching budget/sales goals through upgrading or upselling services.
- Maintain accurate status of each guest in-house.
- Inform supervisor of any front desk problems or questions.
- Insure that guests are billed correctly.
- Follow through with gift certificate, and special promotion redemption.
- Collect payment on all services and post to the correct account and service.
- Audit daily accounting activities.
- Book all grooming and daycare appointments.
- Keep Front Desk organized and neat at all times.
- Review and keep up-to-date on all department and resort memos.
- Keep Lobby area clean and tidy.
- Deliver messages as required.
- Schedule includes day, evening, weekends, and holidays
QUALIFICATIONS:
Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession.
- Prior reception experience required.
- Sales experience preferred.
- Appropriate phone etiquette required.
- Prior knowledge of pet breeds and experience with pet grooming requirements preferred.
- Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment.
- Candidate must be able to speak English.
PHYSICAL REQUIREMENTS:
- Candidate must have high energy level
- In good physical condition.
- Must be able to sit or stand for long hours
- Must be able to lift 40 lbs.
- Candidate must be able to speak English.