Spa Guest Service Internship

Nemacolin Woodlands Resort   Farmington, PA   Full-time     Hospitality
Posted on January 20, 2023
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Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Nemacolin Spa Guest Service Internship is a paid educational opportunity for Recreation Management or Hospitality Management students seeking to fulfill their school's experiential educational requirements. This internship will play a valuable role in the operations of the Spa and Wellness Department. Students are provided the opportunity for hands-on training in a Forbes and AAA-rated environment. The internship typically begins anywhere from early May through late August and consists of sixteen weeks of consecutive full-time work.

This internship includes exposure to the various areas within the Spa and Wellness Division including hands-on experience with Spa Guest Services, Spa Operations, and Spa Food and Beverage.  This position will include learning all roles of Spa Guest Service, including Spa Front Desk, Spa Attendant, 3rd Floor Host, and Spa Outdoor Pool.

  • Maintaining an efficient workspace by keeping appropriate quantities of supplies on hand.
  • Providing information regarding the Spa and its services to guests.
  • Maintaining knowledge of the Spa's opening and closing procedures in all applicable areas.
  • Providing guests with answers to any questions they may have concerning spa services and procedures, as well as information pertaining to the Resort.
  • Candidate must be able to communicate well with guests and associates as well as members of management.
  • Maintaining a competent working knowledge of all resort features, services, and hours of operation.
  • Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
  • Booking appointments and assisting guests with the coordination of their spa day, including any food and beverage orders.
  • Greeting all guests warmly and ensuring that they are satisfied with their spa experience.
  • Accommodating all guest requests quickly and courteously
  • Handling guest complaints and challenges effectively and efficiently.
  • Handling points of sale tasks and reports.

Other job duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Continuous authorization to work in the U.S. for the duration of the internship.
  • Ability to communicate fluently in English.
  • A minimum GPA of 2.5 or higher
  • Third- or Fourth-year student in an accredited collegiate Hospitality Management program, or related field
  • Commit to a consecutive sixteen-week internship, as per intern rotation.
  • Ability to maintain appropriate grooming standards adhering to organizational policy.
  • High school diploma.
  • Excellent communication skills.
  • Previous experience in food and beverage, retail, and/or the hospitality industry.
  • Must have successfully completed or be willing to complete a mandatory Intervention Procedural Training Program in the handling of intoxicated guests.

 

ADDITIONAL REQUIREMENTS:

  • Must be able to stand for long periods of time in outdoor weather
  • Must be able to bend over, crouch, and kneel
  • Must be able to lift 30 pounds
  • Previous knowledge of mixing and preparing a variety of drinks is preferred.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

 

WHY WORK FOR NEMACOLIN?


Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.

At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

  • Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
  • Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
  • Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES


Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.


ASSOCIATE REFERRAL PROGRAM

  • Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months and a reward of $500.00 when the referred associate achieves one year of service!
  • Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

ASSOCIATE DISCOUNTS AND BENEFITS

  • An attractive 401(k) plan
  • Paid vacation, holidays, and personal hours
  • Family medical, dental and vision insurance
  • Long-term & short-term disability insurance
  • Employee assistance program
  • Educational assistance
  • Local and resort discounts
  • On-site uniform and dry-cleaning services
  • Discounted meals during breaks in the associate break areas
  • Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
  • X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
  • Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
  • AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
  • Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
  • 84 Lumber - 17 % (associate must pay to haul).