Wellness Concierge - Holistic Healing Center

Nemacolin Woodlands Resort   Farmington, PA   Full-time     Call Center / Customer Service
Posted on August 4, 2022
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General Job Duties and Responsibilities:

  1. Greet and Welcome incoming guests. Confirm service preferences.
  2. Understand and Anticipate needs of guests and provide them with personal solutions.
  3. Acts as point of reference for guests in need of assistance or information.
  4. Know in detail all opening and closing responsibilities.
  5. Maintain a competent and motivated team via job description criteria, creating a learning environment, which maximizes productivity, skill development and team member retention.
  6. Maintain an efficient workspace by keeping front desk supplies stock.
  7. Demonstrates respect, sensitivity, and concern for guests’ needs in a professional manner.
  8. To provide information about the Holistic Healing Center and its services, treatments and concepts as well as pricing, as requested.
  9. To communicate/suggest programs and services that would be appropriate for guest needs.
  10. To understand all Holistic Healing Center services, treatments, classes offered, and can explain each in clear, precise manner.
  11. To ensure the overall smooth operation of the check in and guest experience.
  12. Handles problems or complaints by guests.
  13. Consistently model behavior that is commensurate with Nemacolin Values and Governing Service Principles.
  14. Represent the Holistic Healing Center and its philosophy, by each staff member maintaining a healthy, fit appearance and a positive attitude.
  15. Motivate staff to sell and upgrade our guests.

Why Work for Nemacolin?

Located in the beautiful Laurel Highlands of Southwestern Pennsylvania, Nemacolin is the area’s premier destination for launching a five-star, five-diamond career in the hospitality industry. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Our unique amenities and strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help associates to develop the skills necessary to advance within our organization by offering competitive wages and a comprehensive benefits plan including:

  • An attractive 401(k) plan
  • Paid vacation, holidays, and personal hours
  • Family medical, dental and vision insurance
  • Long-term & short-term disability insurance
  • Employee assistance program
  • Educational assistance
  • Local and resort discounts
  • On-site uniform and dry-cleaning services
  • Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

  • Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. 
  • Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
  • Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!

Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!

              *Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

  • Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
  • X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
  • Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
  • AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
  • Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
  • 84 Lumber - 17 % (associate must pay to haul).

(Keywords: Healing, Calm, Herbs, Essential, Sea, Salt, Wellness, Natural Healing, Assist, Maintain, Tea, Blends, Pennsylvania)